Disclosure of your information to third parties
St John’s Cathedral Counselling Service will not disclose, rent or sell any of your personal information to third parties without your express consent, except as required by law. We will ensure that all staff involved in the handling of personal data comply with the appropriate standards of security and confidentiality.
Privacy and confidentiality of service users
Your personal information, including details relating to your presence at our counselling service, will not be disclosed to a third party without your consent. However, there are some situations in which counsellors may have to pass on personal information when there is a serious concern of danger or harm, or when required by law to disclose.
As counsellors, we may ask you to provide certain personal data (including health and employment) or obtain from an appropriate third party such as your medical, healthcare, employment and/or academic history solely for your counselling needs. Counsellors are not medical doctors and therefore are not registered with the Medical Council of Hong Kong. Hence, there are no medical records on file except for the counsellor’s notes that are private and confidential. Therefore, the counsellor’s notes will not be released to any third party except when they are subpoenaed by the Court. It is a primary duty to ensure our clients feel safe and that their counselling needs are being provided in a confidential, safe, highly professional, effective and caring manner.
In the event of exceptional cases such as foreseeable harm to self, others and/or a child, St. John’s Cathedral Counselling Service, legally and ethically by way of Article 14 of the Hong Kong Bill of Rights, Personal Data (Privacy) Ordinance and the professional code of ethics from the British Association of Counselling & Psychotherapy and the American Psychiatric Association, may disclose certain information to an appropriate health/legal/government party.
At St. John’s Cathedral Counselling Service, our Duty of Care Policy requires us to report child abuse cases to the Social Welfare Department to ensure the safety and well-being of children and their families. All counsellors employed by St John’s Cathedral Counselling Service are required to obtain a Sexual Conviction Record (SCR) from the HK Police Force department to ensure safety to our clients and that no sexual offence has been committed by our counsellors.
Information from users may be collected automatically by browsing this website such as the browser you use, your operating system, the IP address of the website which linked direct to this site and the pages you viewed. Other information may be collected from you if you use any of our online forms, email us your details, contact us in any manner or if you become one of our clients. Information voluntarily submitted by you will be retained by us for our records. We also use the information you provide us with for such purposes as responding to your requests and communicating with you.
This page is last updated on 14 September, 2021